Effective Date: April 21, 2024
At BookFriendStore.com, we value your satisfaction and strive to provide you with a hassle-free shopping experience. Please read our refunds and returns policy carefully to understand the process, conditions, and timeframes for product returns and refunds.
1. Returns Eligibility:
– You may return items within 7 days from the date of delivery.
– Eligible items must be unused, in the same condition as received, and in the original packaging.
– Perishable goods such as CSS, PCS, PMS books, newspapers, or magazines cannot be returned.
2. Initiating a Return:
– To initiate a return, please contact our customer support team at info@bookfriendstore.com or call us at 03024549305.
– Provide your order number and details of the item you wish to return.
– Once your return request is approved, we will provide you with instructions on how to return the item.
3. Refunds Process:
– Upon receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund.
– If approved, your refund will be processed within [number] business days and credited to your original method of payment.
4. Contact Information:
– If you have any questions or concerns regarding our refunds and returns policy, please don’t hesitate to contact us:
– Email: info@bookfriendstore.com
– Address: Karim Block, Allama Iqbal Town, Lahore, Pakistan
– Phone: 03024549305
Thank you for shopping at BookFriendStore.com. Your satisfaction is our priority, and we are here to assist you with any inquiries or issues you may have.