Effective Date: April 21, 2024

Welcome to BookFriendStore.com. These terms and conditions outline the rules and regulations for the use of our website.

1. Agreement to Terms


By accessing this website, you agree to be bound by these terms and conditions. If you disagree with any part of these terms and conditions, you must not use this website.

2. Intellectual Property Rights


The content on this website, including but not limited to text, images, logos, trademarks, and software, is the property of BookFriendStore.com, except for the book content itself. The book content, including titles, authors, and descriptions, belongs to their respective publishers or authors. BookFriendStore.com does not claim ownership of the book content and is only acting as a retailer. The images of books displayed on our website are for illustrative purposes only and do not imply endorsement or ownership.

3. Use of Website


You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of, this website by any third party. You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs, or other material that is malicious or technologically harmful.

4. Limitation of Liability


BookFriendStore.com shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your access to or use of this website. This includes but is not limited to damages for lost profits, lost data, or any other loss resulting from the use of the website.

5. Shipment Information

 

At BookFriendStore, we aim to provide efficient and reliable shipping services to our customers. Here are some key points regarding our shipment process:

  • Processing Time: Orders are typically processed within one business day, excluding weekends and holidays.
  • Shipping Methods: We offer various shipping options, including standard and expedited shipping, depending on your location and preferences.
  • Shipping Costs: Shipping costs are calculated based on the selected shipping method, order weight, and destination. The shipping cost will be displayed at the checkout before completing your purchase.
  • Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email with tracking information to monitor the status of your delivery.
  • Delivery Timeframes: Delivery times vary depending on the shipping method and destination. Estimated delivery times will be provided at the checkout and may be subject to unforeseen delays.
  • International Shipping: We offer international shipping to select countries. Additional customs duties and taxes may apply, which are the responsibility of the recipient.
  • Lost or Delayed Shipments: In the rare event of a lost or delayed shipment, please contact our Customer Care team for assistance. We will work diligently to resolve the issue and ensure a satisfactory outcome for you.

6. Cancellation Policy

 

At BookFriendStore, we are committed to providing you with the best customer experience. To ensure efficient and timely service, all our orders are processed through technology automation within one business day. We value your cooperation in adhering to the following guidelines:

  • Cancellation Within 24 Hours: We understand that circumstances may change. If you wish to cancel your order, please do so within 24 hours through your Customer Portal. This allows us to process your request promptly.
  • Fastest Communication Method – WhatsApp: For the fastest and most convenient communication, please reach out to us via WhatsApp at 0302-4549305. It is the quickest way to inform us of any changes or cancellations.
  • Email Communication: You can also contact us via email at info@bookfriendstore.com. We monitor this channel regularly and will respond to your inquiries as soon as possible.
  • Handling Shipped Products: If your order has already been shipped but has not yet been delivered, we kindly request that you do not accept the delivery. Instead, please contact our Customer Care team immediately to inform them of your decision before rejecting the delivery.
  • Consequences of Failed Cancellation: In cases where a customer fails to adhere to our cancellation policy and accepts the delivery and then starts forcing us to a return with full payment, BookFriendStore reserves the right to block the customer from placing future orders. To regain access to our services, the customer will need to complete our verification process.

7. Governing Law


These terms and conditions shall be governed by and construed in accordance with the laws of Pakistan. Any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts in Lahore, Pakistan.

8. Contact Information


If you have any questions or concerns about these terms and conditions, please contact us at:
– Email: info@bookfriendstore.com
– Address: Karim Block, Allama Iqbal Town, Lahore, Pakistan
– Phone: 03024549305

By using this website, you agree to abide by these terms and conditions. Thank you for visiting BookFriendStore.com.